Ford Bicycles Limited Warranty

Scheduled Maintenance

Proper care of your Ford bicycle requires regular maintenance, inspection, and adjustment.  New bicycles must be assembled and adjusted by an authorized Ford reseller.

Upon every ride Ford bicycle should be inspected for properly tensioned folding latches, free play, as well as changes in ride quality. Any change should be checked and adjusted before riding. If you are unsure about a function or use of your Ford bicycle, return to your authorized Ford bicycle reseller for instruction. This includes folding, unfolding, adjustment, shifting, and braking.

3 months after purchase your Ford bicycle must be returned to your original authorized Ford reseller for inspection and adjustment.

Yearly maintenance at bicycle owner’s expense is required. A warranty claim may not be considered without proper maintenance records.

Ford Bicycles Limited Warranty (excluding China)

We warrant our bicycle frames, handle posts and rigid forks to be free of defects in materials and workmanship for a period of 2 years. In addition we warrant all non-wear components for a period of 1 year. Certain individual component warranties and local law may supersede this warranty policy.

This warranty is limited to the repair or replacement of a defective frame, handlepost, fork or component, and is the sole remedy of the warranty. This warranty applies to the original retail purchaser of the bicycle and is non-transferable. This warranty only covers Ford bicycles sold through authorized Ford resellers, and maintained per the Scheduled Maintenance explained above. Any replacement warranty item is covered by the original warranty term, being from the purchase date of the complete bicycle.

Your warranty does not cover normal wear and tear, abuse, stunt riding, commercial use, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible, installation of power systems such as engines or electric motors, damage due to accident, weather or neglect, or modification of the bicycle.

A defect in material or workmanship is defined as; “A flaw, failure or cosmetic blemish caused by the manufacturing process or material that was not consistent with the original design”. This warranty implies no strength or fatigue value beyond regional government standards. This warranty does not mean “indestructible” as all materials can fail if pushed beyond design and manufacturing limits.

Wear items are defined as; tires, tubes, brake pads, brake and gear cables and housing, chains, gears, grips, and saddles. All of these items are subject to varying wear life depending on use, load, weather, road conditions etc. Premature wear or “defect” will be taken into account in any warranty claim involving a wear item.

Exclusions:

All damage resulting from Commercial use, accident, misuse, abuse, neglect, improper maintenance, or from anything other than normal and ordinary use of the bicycle.

All damage resulting from off road or stunt riding, multiple passengers, or cargo hauling.

Any paint damage, rust, or modifications made to the bicycle.

Ford Bicycles sold in mainland China fall under a separate warranty which is non-transferable outside of mainland China.

Making a Warranty Claim

You should bring your Ford bicycle to your original reseller if possible.  If this is not possible, please email warranty@ford.biceco.com to find your nearest authorized reseller.

All Ford Bicycle warranty claims must be made through an Authorized Ford reseller.  Proof of purchase, the complete bicycle, photos of the complete bicycle condition, serial number, and detail photos of the component in question must accompany all warranty claims.  All shipping and transport costs are the responsibility of the bicycle owner.  Labor costs beyond what your original reseller offers are the responsibility of the bicycle owner.

All warranty claims are subject to assessment by Ford Bicycles.  Warranty replacement will not be given for components not returned (if requested).

The consumer should be aware that bicycle specifications may be subject to change without notice.